Insta360 Ace Pro 2/ Ace Pro Xplorer Grip Pro Kit

1. Items are accepted for return in case of any manufacturing defect with all original attachments and accessories and a copy of the invoice within 7 days from the date of delivery.

2. Item(s) should be in its original, unopened packaging (including unit carton) along with any accessories and free of charge item(s) if applicable.

3. On receipt of the product, our quality assurance department will review the condition and make a declaration of acceptance or non-acceptance.

4. On the basis of the declaration, we will inform you the status within 7 working days of receiving the product.

5. On acceptance for product return, we will process your request for the refund within 7 working days in the same mode of payment it was used during the Purchase.

6. Refunds on the purchases made with the credit card will only be credited to the same card. Please allow one-month billing cycle in order for your credit card to appear.

EXCLUSIONS

1. Items bought through Promotional offers are not eligible for return.

2. Service, Installation and Assembly is not eligible for return/refund

How to proceed with your return

Call our Customer Service Department on +974-30331123 or send a mail to lenzcamera@gmail.com

Include all original packaging and collateral material.

Please provide at least the following information in your return request package.

1. Online Order Number

2. Reason for Return

3. Your contact details

Payment Options

ONLINE PAYMENT METHODS

Credit Cards

Lenz camera accepts Visa and MasterCard.

Cash on Delivery

ONLINE PAYMENT VERIFICATION

We may verify the payment for some orders, to protect you from fraud and identity theft. In this case, we need to verify that you are the credit card owner and the correct delivery and order information are submitted. The verification process may take place over the phone or by fax.

If your order requires verification, you will be informed by phone or email, so please enter the correct phone and email during the checkout, and keep them updated in your account information.

You may find this process unnecessary, but be sure that it is in place to protect you and us.

SHOWROOM PAYMENT OPTIONS

We accept cash payments and credit cards (VISA and MasterCard).