Return policy

FOR ONLINE PURCHASES ONLY
This policy is only applicable for online orders and does not apply in LenzCamera outlets.

Return conditions

  1. Items are accepted for return in case of any manufacturing defect with all original attachments and accessories and a copy of the invoice within 7 days from the date of delivery.
  2. Item(s) should be in its original, unopened packaging (including unit carton) along with any accessories and free of charge item(s) if applicable.
  3. On receipt of the product, our quality assurance department will review the condition and make a declaration of acceptance or non-acceptance.
  4. On the basis of the declaration, we will inform you of the status within 7 working days of receiving the product.
  5. On acceptance for product return, we will process your request for the refund within 7 working days in the same mode of payment used during the purchase.
  6. Refunds on purchases made with a credit card will only be credited to the same card. Please allow one billing cycle for the refund to appear on your credit card.

Exclusions

  1. Items bought through promotional offers are not eligible for return.
  2. Service, installation and assembly are not eligible for return or refund.

How to proceed with your return

Call our Customer Service Department on +974-30331123 or email lenzcamera@gmail.com.

Include all original packaging and collateral material.

Please provide the following information in your return request package:

  1. Online order number
  2. Reason for return
  3. Your contact details

Payment options

Online payment methods

Credit cards: LenzCamera accepts Visa and MasterCard.

Cash on delivery.

Online payment verification

We may verify payment for some orders to protect you from fraud and identity theft. In this case, we need to verify that you are the credit card owner and that the correct delivery and order information have been submitted. The verification process may take place over the phone or by fax.

If your order requires verification, you will be informed by phone or email. Please enter the correct phone number and email address during checkout and keep your account information updated.

This process is in place to protect you and us.

Showroom payment options

We accept cash payments and credit cards (Visa and MasterCard).