1. Home delivery service is available for all items across Qatar.

2. We thrive to deliver your purchases within 24 hours from placing your order.

3. An accurate address should be given in order to be able to deliver your purchases. Providing correct information is the sole responsibility of the customer. Lenz camera has the right to cancel the order or charge additional fees if the information provided were incorrect. Read More

FOR ONLINE PURCHASES ONLY

NOTE: - THIS POLICY IS ONLY APPLICABLE FOR ONLINE ORDERS AND DOES NOT APPLY IN LENCAMERA OUTLETS

1. Items are accepted for return in case of any manufacturing defect with all original attachments and accessories and a copy of the invoice within 7 days from the date of delivery.

2. Item(s) should be in its original, unopened packaging (including unit carton) along with any accessories and free of charge item(s) if applicable.

3. On receipt of the product, our quality assurance department will review the condition and make a declaration of acceptance or non-acceptance.

4. On the basis of the declaration, we will inform you the status within 7 working days of receiving the product.

5. On acceptance for product return, we will process your request for the refund within 7 working days in the same mode of payment it was used during the Purchase.

6. Refunds on the purchases made with the credit card will only be credited to the same card. Please allow one-month billing cycle in order for your credit card to appear.
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